Returns & Warranty – FILSONTORONTO
At FILSONTORONTO, we stand behind every durable waxed-canvas bag we sell with a commitment to quality and customer satisfaction. If your bag doesn’t meet your expectations, our clear and hassle-free return and warranty process ensures you’re supported every step of the way.
Returns Policy
- 30-Day Return Window – Return your durable waxed-canvas bag within 30 days of delivery.
- Condition – Items must be unused, in original condition, with all tags attached and packaging intact.
- Process – Initiate a return by contacting our support team with your order number and reason for return.
- Refunds – Approved returns will be refunded to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
Every durable waxed-canvas bag from FILSONTORONTO comes with a limited warranty, depending on the model and construction.
This warranty covers:
- Defects in materials or craftsmanship
- Failure in stitching, fabric integrity, or print durability
The warranty does not cover:
- Normal aging, fading, or minor surface wear
- Damage from misuse, accidents, or improper handling
- Alterations, repairs, or cleaning methods not recommended by us
How to Claim
To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a brief description of the defect.
Depending on the situation, we may offer:
- A replacement durable waxed-canvas bag
- Repair guidance or support for minor flaws
- Coordination with authorized service partners in your region
Need Assistance?
Our dedicated support team is here to help. For any questions about returns, exchanges, or warranty claims on your durable waxed-canvas bag, visit our Contact Us page anytime. We’re available to assist you from 2026-08-10 onward.